Royal LePage Pinnacle · Administrative Use
Five ready-to-use scripts for confirming package delivery and booking appointments with Yovan—plus a concise reference for OG Urban Towns, South Banks and Kerr Village Towns.
The purpose of every call is to confirm delivery, record the lead’s preference and schedule time with Yovan.
Use the referral line immediately:
“That’s a good question. I’m Yovan’s administrative assistant and not a licensed real-estate agent, so Yovan will be the right person to answer it. I’ll make a note for your call.”
Project facts change. Filip should use only the latest brokerage-approved package and avoid expanding on the summary facts below.
Aim for a simple two- to three-minute administrative conversation.
Choose the version that best matches the lead’s age, activity and communication style.
Hi, may I speak with [First Name]?
Hi [First Name], my name is Filip. I’m Yovan Gabric’s administrative assistant at Royal LePage Pinnacle. You recently requested information about [Project Name], and I’m calling to make sure you received the information package we sent.
Hi [First Name], this is Filip, Yovan Gabric’s administrative assistant at Royal LePage Pinnacle. You registered to receive information about [Project Name]. I’m calling to confirm whether the package reached you.
Hi [First Name], this is Filip calling from Yovan Gabric’s office at Royal LePage Pinnacle. You recently requested information about [Project Name]. This isn’t a pressure call—I’m simply checking whether the information package arrived and whether you would like to speak with Yovan. Did you receive the package?
Hi [First Name], my name is Filip. I’m the administrative assistant for Yovan Gabric, REALTOR® with Royal LePage Pinnacle. I’m following up because you registered for information about [Project Name]. Before Yovan contacts you, I wanted to make sure you received the information package.
Hi [First Name], this is Filip calling on behalf of Yovan Gabric at Royal LePage Pinnacle. Some time ago, you registered to receive information about pre-construction opportunities. Yovan’s office recently sent you an updated package featuring [Project Name], and I’m calling to confirm whether you received it.
These are brief identification facts—not a licence for Filip to explain, compare or recommend. Confirm all figures before each calling session.
101 stacked towns near the Hurontario corridor.
Coastal townhomes in a waterfront master-planned community.
*Builder-published starting price shown net of HST rebate; conditions apply. Verify current release information before every campaign.
48 executive towns near Kerr Village and the lake.
When a lead is interested but unsure which project to discuss, Filip may send Yovan’s two-minute discovery questionnaire. Filip should not fill it out for the lead or interpret the answers.
Open pre-construction discovery formShort answers keep the call compliant and move it toward the licensed agent.
| Lead says | Filip’s response | Action |
|---|---|---|
| “What is the best unit?” | “Yovan will need to understand your plans before discussing unit suitability. I can book a short call for you.” | Refer |
| “Is this a good investment?” | “That requires real-estate advice, so Yovan will need to answer it. Would [time one] or [time two] work?” | Refer |
| “What does the package say?” | “I can resend the approved package. Yovan can explain the details and answer your questions.” | Resend + book |
| “How much is the deposit?” | “Deposit terms can change and Yovan should review the current schedule with you. I’ll add that question to your appointment notes.” | Refer |
| “I’m just looking.” | “That’s completely fine. Would you prefer occasional important updates, or no follow-up for now?” | Record preference |
| “I already have a REALTOR®.” | “Thank you for letting me know. I’ll update our records so we don’t interfere with that relationship.” | Stop solicitation |
| “Don’t call me again.” | “Of course. I’ll update our records. Thank you for letting me know.” | Add to internal DNC |
Perfect. I have scheduled your call with Yovan for [Day, Date] at [Time]. He will call you at [Phone Number]. Before the call, please have the information package available and note any questions you would like him to answer. Thank you, [First Name]. Have a wonderful day.
Hi [First Name], this is Filip calling from Yovan Gabric’s office at Royal LePage Pinnacle. You recently requested information about [Project Name]. I’m calling to make sure you received the package and to help arrange a short call with Yovan if you have questions. Please call or text 416-953-9545 when convenient. Thank you.
Complete immediately after every call.
Use leads who requested information or valid contact, identify the caller and purpose, respect permitted calling hours and immediately honour any request not to be contacted. Registration as a lead does not authorize unlimited calling. Scripts and project facts should be approved by Yovan’s brokerage or Broker of Record before use.